In Massachusetts, the conduct of insurance companies is largely governed by M.G.L. c.93A and M.G.L. c.176D. These two respective statutes require that insurance companies who handle all claims, including personal injury claims, do so in a fair and reasonable manner. Above all, insurance companies must not engage in practices that are unfair or deceptive. If it is found by a court that an insurance company has engaged in unreasonable conduct with an insurance claim, that company can be subjected to a wide array of damages.
It is important for you to be familiar with the standards of conduct that Massachusetts insurance companies are required to follow. If you believe that your personal injury claim has been handled unreasonably and in bad faith by an insurance company, I would suggest you click on this link provided by FBIC, or, Fight Bad Insurance Companies, that provides great information about insurance companies, and how they are required to fairly process claims.
Please feel free to contact me if you believe that an insurance company has, or is, handling your personal injury claim unfairly or unreasonably.